Returns & Exchanges

At Juilliard Store, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, we offer a 30-day window for returns and exchanges on all unworn merchandise with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all original tags and labels are intact to qualify for a full refund.

• 3.
  Ship Your Items

  Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.