Frequently Asked Questions
Everything you need to know about your Juilliard Store shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed items with original tags still attached within 30 days of purchase. Please note that certain custom or final sale items may not be eligible for return.
How do I determine the right size for me?
Each product page includes a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
Can I track my package after it ships?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.